Return Policy (Plain)

Item(s) must be unused and in the original packaging. Original shipping charges are non-refundable. To qualify, item(s) must be returned within 14 days of delivery. Customer is responsible for return shipping expenses. To fully process your return, please send the items back in their original packaging including: all packaging, parts, and accessories. 

To begin a return, please complete the form here

Item(s) must be unused and in the original packaging. Original shipping charges are non-refundable. A prepaid return label will be provided for exchanges only. Your exchange will be processed within 2 - 3 business days. 

Fees may apply for exchanges due to incorrect sizes ordered.

To begin an exchange, please complete the form here

To return or exchange an item purchased, please click here to visit contact us page and fill out the form.

There are no restocking fees.

Customer is responsible for return shipping expenses. You can choose whichever shipping option you feel comfortable using. We highly recommend using a shipping method that offers package tracking. We can’t process a return or exchange if we have not received your items.

Once we receive your return, your refund will be processed within 2 - 3 business days. We will issue the refund back on the original payment method. Depending on the payment method, it may take 5 to 7 business days for the bank to process the credit to your account.

Exchanges are typically processed 2 - 3 business days after received. But, if you prefer not to wait for the item to be processed by KokoLoveCo (we understand completely!), please place a new order for the replacement item and we can process the original order being returned as a refund.