Refund policy

Item(s) must be unused and in the original packaging. Original shipping charges are non-refundable. To qualify, item(s) must be returned within 14 days of delivery. Customer is responsible for return shipping expenses. To fully process your return, please send the items back in their original packaging including: all packaging, parts, and accessories. 

To begin a return, please complete the form here or email us at hello@kokoloveco.com.

Find out more about returns here.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Find out more about exchange policy here.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 5 - 7 days for your bank or credit card company to process and post the refund.